Complaints Policy
At Linden House Dental we try at all times to provide you with the best service possible.
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If you are concerned with any aspect of your dental treatment please discuss this with a member of our team. We hope any problems can be sorted out quickly at the time they arise and with the dentist concerned.
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Dr. J G Murray is the designated complaints manager. Please speak to or email him to discuss your concerns. Email lindenhousedentalpractice@btinternet.com . Written or emailed complaints will normally be acknowledged within two working days and a full response and explanation given within ten working days.
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We will be open and transparent to ensure that all individuals understand the process and what to expect .We will provide sympathetic responses within appropriate time frames and make it possible to discuss the problems with all concerned if you wish to do so.
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A full copy of our complaints procedure is displayed in the practice brochure in reception and copies are available on request.
If you are not satisfied with the result of our procedure,then you can complain to:
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DENPLAN PATIENTS
Denplan Clinical mediation service
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T: 0800 169 7220
E: clinicalmediationservice@denplan.co.uk
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PRIVATE PATIENTS
Dental Complaints Service
37 Wimpole Sreet
London
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T: 0208 253 0800
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NHS PATIENTS
NHS England
PO box 16738
Redditch
BB7 9PT
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T: 0300 311 22 33
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If you are making a complaint please state ‘ for attention of the complaints team’ in the subject line .